At Nadav Hike, we want you to be fully satisfied with your purchase. If you’re not completely happy with your order, we’re here to help. Please review our Refunds and Return Policy below.

1. Return Eligibility

You may request a return or exchange within 7 days of receiving your order. To be eligible:

  • The item must be unused, unwashed, and in its original packaging

  • All tags, labels, and accessories must be intact

  • You must provide proof of purchase (order confirmation or receipt)

2. Return Request Time Frame

All return requests must be submitted within 7 calendar days of the delivery date. Requests submitted after 7 days will not be eligible for return or refund.

3. How to Initiate a Return

To request a return:

  • Email us at [email protected] with your order number, reason for return, and clear photos (if applicable)

  • Our team will respond within 2 business days with instructions

Please do not return any item without prior approval, as unauthorized returns may not be processed.

4. Return Shipping

You are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. In such cases, Nadav Hike will cover the return shipping charges.

5. Refund Processing Time

Once your return is received and inspected, we will notify you of the approval or rejection of your refund within 3 business days. If approved, a refund will be processed to your original payment method—however, since we only offer Cash on Delivery, eligible refunds will be issued.

6. Non-Returnable Items

The following items are non-returnable:

  • Used or damaged products not due to our error

  • Items returned after 7 days of delivery

  • Clearance or final-sale items

  • Custom or special-order items

7. Exchanges

We accept exchanges for size, color, or item defects within 7 days of delivery. Contact [email protected] to start the exchange process.

8. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, notify us within 48 hours of delivery. Send us photos and your order number to [email protected], and we will arrange for a free replacement or full refund.

9. International Returns

Nadav Hike operates worldwide. However, for international returns, customers are responsible for all shipping costs, customs duties, and taxes unless the product was damaged or incorrect.

Contact Us

For questions about returns or refunds, please reach out to [email protected].