At Nadav Hike, we are committed to delivering your gear safely and efficiently. This Shipping Policy outlines how orders are processed and delivered.
1. Order Processing
All orders are processed within 1–2 business days after confirmation. Once your order has been packed and prepared for shipment, you will receive a notification with your tracking details, if available. Please ensure your contact number and address are accurate to avoid any delivery issues.
2. Delivery Method
We offer Cash on Delivery (COD) as our only payment method. All orders are shipped via trusted courier partners to ensure reliable delivery to your doorstep. A courier representative may contact you prior to delivery to confirm your availability.
3. Tracking Information
Once your order has been dispatched, you may receive a tracking number or delivery update via SMS or email. If you have not received a tracking update after 3 business days from order confirmation, please contact us at [email protected].
4. Failed Delivery Attempts
If the delivery cannot be completed due to an incomplete or incorrect address, or if no one is available to receive the order, the courier may attempt to deliver again or contact you directly. Orders not claimed or received within a reasonable time may be returned to us.
5. Lost or Damaged Packages
If your package is lost or arrives visibly damaged, please contact us immediately at [email protected] with your order number and photos (if applicable). We will investigate and assist with a resolution, which may include a replacement or refund, depending on the situation.
6. International Shipping
Nadav Hike proudly serves customers worldwide. All international orders are shipped via our global logistics partners. Customs duties or import taxes (if any) are the responsibility of the customer and may vary by country.
Contact Us
For shipping inquiries, please reach out to our support team [email protected].